Movers4Melbourne
Case-Study
M4M
Background
Movers4Melbourne is a Melbourne-based moving company offering professional home shifting and corporate moving services to the residents of [different areas/cities]. Although they were providing reliable and hassle-free services to their customers, steady spike in orders made things difficult for them and urged them to approach Data Prism for automating their business processes.
Objectives
- Reducing the manual work for assigning new jobs and tracking their progress
- Providing an online portal to drivers for viewing and completing the jobs on the fly.
- Implementing a centralized system to keep track of all the jobs, resources (vehicles, employees, etc.), customers, and finances.
- Assisting with the creation of online invoices and e-mailing them to the customers.
Achievements
- Created an interactive dashboard to make it easier to assign new jobs and view the current status of every job.
- Provided an easy-to-navigate database (spreadsheet-view) to view the specifics of all the jobs.
- Implemented employee, vehicle and customer portals to keep the data organized and reduce clutter.
- Developed Android and iOS applications for drivers to complete their jobs and receive information about new ones.
- Implemented an automated invoicing system to send emails to the customers once their job is completed.
Results
- 40% reduction in time was achieved in assigning and managing everyday tasks.
- 70% increase in the number of jobs being completed every day.
- 45% increase in revenue and 35% rise in profits.
- 60% reduction in complaints about longer response time and late deliveries.
