Customer Support Bots

Deliver instant, 24/7 customer support with AI-powered bots that resolve queries faster and free your team for high-value work.

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We specialise in building customer support bots that automate repetitive queries, handle ticket creation, and route requests across every channel — live chat, messaging apps, CRMs, and helpdesk platforms like Zendesk, Freshdesk, and Intercom. Whether you need round-the-clock coverage, faster first response times, or consistent service at scale, we build intelligent bots tailored to your support workflows.

Success Stories

We’ve helped eCommerce brands launch 24/7 bots that resolve over 80% of customer queries without human involvement. For SaaS companies, we’ve automated support intake, intelligent triaging, and FAQ delivery across platforms like Intercom, Zendesk, and Slack—freeing agents to focus on higher-value interactions.

Interactive Brokers Bot

We used a signaling service (TrendSpider) to find out the right time and price to buy/sell the stocks. Once a signal is received, the bot connects with the TWS interface and makes the required transaction. It happens within a time bracket of 15 minutes.

Automated Newsletter Emails

We fetched the users’ data from an API and checked all the subscriptions of every user to create a filtered list. Once we had the list, we created a templated transactional email which was then used to send relevant newsletters to all the subscribers.

Opensea Bidding Bot

This tool was set up to make offers on thousands of NFT assets on Opensea in an attempt to acquire some at their best price. The record of all these offers (whether successful or unsuccessful) was maintained in a spreadsheet.

High Growth Startup Finder (Redpoint Ventures)

As a Venture Capitalist, our client found it very tiring and expensive to find startup leads that they can investigate further for potential funding rounds. We were required to come up with a smart algorithm to find startups which can possibly be the next best investment for our client.

Industries We Have Served

We work across industries to deliver custom support automation solutions that reduce wait times, boost agent productivity, and improve satisfaction metrics. Whether your customers reach out via your website, WhatsApp, Facebook Messenger, or in-app chat, we make sure they get accurate, instant responses.

Healthcare Engagement Systems
Answer appointment queries, provide health info, and triage support questions while syncing with patient portals and CRMs.
Real Estate Lead Management
Qualify inquiries, answer property questions, and connect prospects to agents—automatically logging every touchpoint into your CRM.
Education Enrollment Systems
Automate FAQs about admissions, fees, and course structures—improving inquiry resolution while lightening the load on your admissions team.
Financial Client Platforms
Automate initial customer interactions, collect data securely, and route complex issues to advisors with full context.
Retail Customer Journeys
Offer product support, track orders, and manage returns via website bots or messaging apps with live agent handoff when needed.

Development Process

Our end-to-end development cycle ensures your Customer Support Bot is intelligently designed, fully integrated, and optimized for real-world usage. We focus on delivering scalable, multilingual, and omni channel bots that support both AI-driven conversations and seamless agent escalation.

Discovery & Use Case Definition
We collaborate with your team to identify high-volume queries, ticketing patterns, and existing support flows. This guides bot scope and logic.
Bot Design & Platform Integration
Using platforms like Dialogflow, Rasa, Microsoft Bot Framework, and integrations with Zendesk, HubSpot, Intercom, we build bots that align with your tech stack and tone of voice.
Testing, Deployment & Continuous Training
We test across real-world scenarios and continuously refine the bot using AI training models, analytics, and customer feedback ensuring high accuracy and evolving relevance.

Technologies We Use for Data Solutions

Google Apps Script
Java
Node Js
Python
TypeScript

bs4
playwright
Puppeteer
Requests
Scrapy
Selenium

Oauth
Rate-Limiting

AirTable
Asana
ClickUp
HubSpot
Monday.com
Pipedrive
Salesforce
Slack
Trello
Zoho

Amazon
Magento
Paypal
Shopify
Stripe
Wix
WooCommerce

AirTable
Bubble
Make
n8n
Zapier

Apache Airflow
AWS Step Functions
Cron Jobs
Webhooks

ChatGPT based chatbots
Discord
Microsoft Teams
Slack
Telegram
Twilio

AirTable
Firebase
Google Drive
MongoDB
MySQL
PostgreSQL
Redis
SQL-Server
SQLite

Programming Languages

Google Apps Script
Java
Node Js
Python
TypeScript

Our Clients

We work with digital-first brands, scaling startups, and enterprise teams looking to break silos and scale intelligently. From eCommerce fulfillment flows and financial reporting automations to real-time data syncs between marketing tools, our Workflow Automation solutions drive measurable ROI, reduce error rates, and enable lean, agile operations.